Frontier service levels

What comes after the audit. Three levels that build on each other — every engagement starts with Foundation and adds Custom Connectors or Custom Applications based on what the audit identifies.

Three-level Frontier service framework: Foundation at $2,500 to $3,500 per month, Custom Connectors at $500 per connector per month, and Custom Applications with customer success manager, quoted per project.

Level 1

Foundation

Every engagement

Configuration, skills, and the Newfangled toolkit

Build (one-time)

  • Claude Teams configuration
  • User onboarding + billing setup
  • Vetted third-party MCP connectors
  • Client-specific skill authoring
  • Newfangled toolkit: deploy, presentation, report blueprint

Ongoing retainer

  • Reactive environment maintenance
  • Skill updates when connectors change
  • Weekly sessions (first 30 days), monthly after
  • Monthly new skill or workflow
  • New-user onboarding
  • Response within 24 hours

Build fee

Scoped from audit

Retainer

$2,500–$3,500/mo

Delivery

~10 hours/month

Level 2

Custom connectors

Added when the audit identifies the need

Hosted middleware for systems the off-the-shelf world can't handle

What it covers

  • Bespoke middleware application
  • Business logic encoded in the connector
  • Hosted on Newfangled infrastructure
  • Ongoing tuning as the client's processes evolve

Examples

  • Harvest with client-specific utilization rules
  • Narrow Monday.com status connector
  • Any system where the generic MCP breaks Claude

Build fee

Per connector

Retainer add-on

$500/mo per connector

Typical build

6–100 hours

Level 3

Custom applications

Quoted per project

Agentic, multi-step systems that go beyond data in, data out

What it covers

  • Multi-step agentic workflows
  • Cross-system orchestration
  • Semi-autonomous decision-making
  • Fully bespoke software
  • Dedicated customer success manager

Examples

  • Client Knowledge Agent *
  • Cross-client intelligence systems

Build fee

Custom quote

Retainer add-on

Scoped per application

Discovery

Required

* Client Knowledge Agent: qualified during the audit. Requires a compatible data ecosystem and carries real discovery risk — we won't know whether it can work for a given client until we try. Priced as a premium engagement and sold separately from the standard Frontier packages.

All engagements: 12-month initial term on retainers. API and hosting costs passed through separately. Audit ($10K) precedes all service levels.